Customer Success Advisor - Business Services

Société : Michael Page

As Customer Success Advisor you'll be responsible for leading client engagement. You will work with clients, the company & 3rd party resources to help clients implement & deploy the solutions. The client is a global training company. They bring various solutions in commercial training, performance improvement & change management. They bring a tailor-made approach to develop the right solution for each customer, allowing them to drive their business forward. The company is evolving & growing a lot - they are looking for an experienced Customer Success Advisor to strengthen their team. As Customer Success Advisor your main responsibilities will be to: Collaborate with international strategic clients (large & global companies) Closely work with various stakeholders (client leaders, internal & external experts) to create a strategy for commercial performance improvement aligned with the Client's business strategy Define ROI metrics to track commercial performance improvement strategy Manage business reviews with clients Closely work with the account team to build & manage the Strategic Account Plan Evaluate & interpret results from various sources (assessments, online learning scores, workshop feedback, etc) Provide optimization recommendations to clients based on commercial performance improvement monitoring Provide best practices & support in driving behavior change that will help clients to get the most out of their commercial performance initiative The successful candidate will have the following qualities: Relevant experience in Customer Success, preferably in the Business services sector Ability to manage projects & changes Fluent in English Strong communication & influencing skills Ability to take initiatives Ability to work & travel internationally (up to 25%) Team-oriented, ability to work in a fast-paced environment Problem solver & well organized Self-motivated & reliable to be accountable for outcomes In this role, you will have the opportunity to: Be part of a fast-growing & dynamic company Have access to modern of... Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!